Contact Us

Model Model Hair Fashion Customer Satisfaction Policy

We want you to be fully satisfied with every Model Model Hair Fashion item you purchase. If you believe the item you have purchased is a defect, we will arrange exchanges if the following conditions are met:

• The original item must be returned with original packaging.
• Only defected hair will be exchanged with the original receipt.
• Exchanges are accepted for 7 days from the date of the receipt.
• Items can only be exchanged in the country in which they were purchased.
• Only the items purchased from Authorized dealers (local and internet) will be accepted.

* There will be no reimbursement for the cost of hair installation. *

Procedures of exchange:

1. E-Mail us
2. Provide the following information:
   • Name and address (City and State) of the beauty supply store you purchased the item from.
   • Name, Style, Color of the item in question.
   • Price and date of the purchase as printed on the receipt.
   • Defect reason.
   • Attach picture if possible.
3. Once the above information is received, and the exchange conditions are met, we will contact the beauty supply store you purchased the item from and arrange for your exchange of item. Per policy, there will not be a direct exchange with the company.

Model Model Hair Fashion, Inc. prides itself in the quality of our hair products and the integrity of our company policies. Please rest assured that Model Model Hair Fashion, Inc. is striving our best to offer you only the top quality controlled hair products. However, because our hairs are all created by hand, there may be a rare case of defect. In such case, please email us at contact@modelmodelhair.com as soon as possible.

Thank you.

Your Fashion, Our Passion,
Model Model Hair Fashion, Inc.